Frequently Asked QuestionsQ:
What will make my solar panels dirty?
A:
There are many things that will make your solar panels dirty. Dirt, which comes in many forms, is the main culprit and if left untreated will decrease the energy output of your solar panels. Read about the truth of dirt and cleaning care here.
Q:
What does the Solar Panel Cleaning Kit contain?
A:
The Solar Panel Cleaning Kit contains a cleaning pole, washer attachment, and residue-free cleaning solution. Please visit our cleaning kit page for more information.
Q:
How often do I need to clean?
A:
We typically recommend cleaning on a monthly basis or every two months to ensure optimal performance of your solar panels.
Q:
Is the Solar Panel Cleaning Kit for everyone?
A:
Our cleaning kits are best suited for solar panels that are highly visible when you are looking up from the ground. Our kits make cleaning single story roof-tops and most two story roof-tops. Be sure to read over our truth about cleaning to see if your roof type is suitable for manual care.
Q:
Do you ship to international addresses?
A:
We currently ship within the United States. We can provide shipping quote requests for shipments to Canada. We are looking to expand to other countries so please drop us a comment and let us know if you are interested in our cleaning kit.
Q:
How long does it take orders to ship?
A:
Orders typically ship within 1-3 business days.
Q:
How can I track my order?
A:
Upon shipping your order, you will receive an email that contains shipment tracking information.
Q:
How do I return my order?
A:
All orders are refundable within 60 days of purchase. Please send an inquiry to customer service for a refund. We will then send you email instructions to send back the kits. Upon receiving the kits, we will refund your purchase less a 15% restocking fee.
Q:
Do you charge sales tax?
A:
Yes, we charge sales tax which will be calculated upon checkout.
Q:
Do you offer wholesale?
A:
If you are a solar panel installer and want to resell our products to your clients, please contact us for more information.
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